In-app chat
In-app support
Best for common blocks, quick questions and follow-up on existing cases.
Support und Beschwerden
Alle wichtigen Deblock Kontakte ohne Umwege
Wenn du Hilfe brauchst, spart der richtige Kanal Zeit. Diese Seite fasst Kontaktwege, Supportlogik und offizielle Fristen zusammen.
Offizielle Richtlinie
Deblock complaint process
The timelines and rules shown here rely on the official complaints policy published by Deblock.
Offizielles Dokument lesenGeneral support
support@deblock.com
Use it for general help requests and issues that do not yet require a formal complaint.
Official complaint
complaints@deblock.com
Use it if you want to submit a structured complaint with a formal timeline.
When to use chat
For a common issue, real-time follow-up or a question directly linked to your already active account in the app.
When to email support
For a general request, more information or a problem that does not yet call for a formal complaint.
When to file a complaint
If you expect a formal answer, a documented resolution or follow-up within an announced timeline.
Anfrage vorbereiten
What to include in a complaint
- Your first and last name
- The phone number and email linked to the account
- The type of issue encountered
- The date or period when it happened
- The resolution you want
Fristen
The announced response times
- Acknowledgement within 10 business days
- Final response within 2 months except in exceptional cases
- For a payment service: response within 15 business days, up to 35 days in exceptional situations
Postadresse
Mail option if needed
Deblock - Multiburo, 1 Cour du Havre, 75008 Paris
Schlichtung
The mediators mentioned by Deblock
- AFEPAME mediator for complaints outside crypto-asset related services
- AMF mediator for complaints related to crypto-assets