In-app chat
In-app support
Best for common blocks, quick questions and follow-up on existing cases.
Soporte y reclamaciones
Todos los contactos utiles de Deblock, sin rodeos
Cuando necesitas ayuda, elegir el canal adecuado ahorra tiempo. Esta pagina reune los medios de contacto, la logica de soporte y los plazos anunciados.
Politica oficial
Deblock complaint process
The timelines and rules shown here rely on the official complaints policy published by Deblock.
Leer el documento oficialGeneral support
support@deblock.com
Use it for general help requests and issues that do not yet require a formal complaint.
Official complaint
complaints@deblock.com
Use it if you want to submit a structured complaint with a formal timeline.
When to use chat
For a common issue, real-time follow-up or a question directly linked to your already active account in the app.
When to email support
For a general request, more information or a problem that does not yet call for a formal complaint.
When to file a complaint
If you expect a formal answer, a documented resolution or follow-up within an announced timeline.
Preparar la solicitud
What to include in a complaint
- Your first and last name
- The phone number and email linked to the account
- The type of issue encountered
- The date or period when it happened
- The resolution you want
Plazos
The announced response times
- Acknowledgement within 10 business days
- Final response within 2 months except in exceptional cases
- For a payment service: response within 15 business days, up to 35 days in exceptional situations
Direccion postal
Mail option if needed
Deblock - Multiburo, 1 Cour du Havre, 75008 Paris
Mediacion
The mediators mentioned by Deblock
- AFEPAME mediator for complaints outside crypto-asset related services
- AMF mediator for complaints related to crypto-assets