Suporte e reclamacoes

Todos os contactos uteis da Deblock, sem desvios

Quando precisas de ajuda, escolher o canal certo poupa tempo. Esta pagina junta os contactos, a logica de suporte e os prazos anunciados.

Politica oficial

Deblock complaint process

The timelines and rules shown here rely on the official complaints policy published by Deblock.

In-app chat

Best for common blocks, quick questions and follow-up on existing cases.

General support

Use it for general help requests and issues that do not yet require a formal complaint.

Official complaint

Use it if you want to submit a structured complaint with a formal timeline.

When to use chat

For a common issue, real-time follow-up or a question directly linked to your already active account in the app.

When to email support

For a general request, more information or a problem that does not yet call for a formal complaint.

When to file a complaint

If you expect a formal answer, a documented resolution or follow-up within an announced timeline.

Preparar o pedido

Prazos

Acknowledgement within 10 business days
Final response within 2 months except in exceptional cases
For a payment service: response within 15 business days, up to 35 days in exceptional situations

Endereco postal

Deblock - Multiburo, 1 Cour du Havre, 75008 Paris

Mediacao