FAQ - Common questions about Deblock

The link on this site follows an affiliate setup path. If the app is installed directly from the usual stores, the welcome benefits linked to that path may not activate. open an account remains the clearest way to follow the right setup path and keep 3 months of Premium.

A 0 € transaction on the home screen and the Premium label in your profile are the two easiest signs to confirm that the offer has been activated. subscriptions helps compare limits, cards and fees more clearly.

Deblock combines a current account with a French IBAN, instant SEPA transfers, a Visa card and a crypto wallet in the same app. The main thing is still to confirm exact compatibility inside the app at activation time.

DCA means buying the same amount of an asset regularly to average the entry cost over time. On Deblock, the idea is to schedule those buys for a calmer approach. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

The Native plan depends on holding a Deblock NFT in your Deblock wallet for the duration defined in the current terms. The NFT page on this site explains the logic clearly. The main thing is still to confirm exact compatibility inside the app at activation time.

Yes. Deblock is regulated by the AMF (PSAN status) and MiCA-licensed in Europe. Client funds are segregated. Our detailed review on safety covers it in depth. the Deblock safety page brings those caution points together in a clearer way.

Standard plan is €0 (no opening fees). Premium and Native plans add benefits. Detailed plan comparison with pricing, limits and services. the NFT page helps separate what belongs to NFT collections from what belongs to the standard plans.

Download the app, KYC (ID + selfie), 5 to 10 minutes. You get a French IBAN, Visa card and crypto wallet. Step-by-step open-account guide with the welcome offer. The main thing is still to confirm exact compatibility inside the app at activation time.

The Crypto Academy offers 12 short modules (blockchain, security, tax, DCA…) to understand before investing. 100% free, no jargon. crypto tax explains the calculation, and the crypto simulator lets you test an order of magnitude.

A few reflexes fix most blockers. First check the country you chose at signup: it must match where you actually live (for example French Polynesia rather than France if you live overseas), as it drives the rest. For the verification selfie, stand in good light, hold the phone steady and retry; updating the app, then uninstalling and reinstalling it, often unfreezes a stuck screen. You can also pick a virtual card so you do not have to wait for the physical one. If the account stays blocked after several attempts, contact support: only they can release a verification case. support summarises the right contacts and the right escalation path.

The virtual card is available immediately in the app and works right away with Apple Pay or Google Pay. The physical card is sent by post: count a few days in mainland areas, and a longer delay to overseas territories (Polynesia, New Caledonia, the Caribbean…), as with any distant postal delivery. In the meantime, the virtual card already lets you pay. If the delay greatly exceeds what was announced, contact support to check on the shipment. The main thing is still to confirm exact compatibility inside the app at activation time.

A few simple rules protect the essentials. Deblock will never ask for your recovery phrase, your password or a code received by SMS: do not share them with anyone, even someone claiming to be from support. Be wary of private messages promising a guaranteed gain, a doubling of your funds or a miracle investment: these are classic scammer traps. Only use official links to download the app, and report any suspicious profile in the groups. If in doubt, the dedicated page reviews how reliable Deblock is. support summarises the right contacts and the right escalation path.

The documentation page gathers the most useful PDFs: personal terms, fees, mobile payments, 4% terms, complaints, privacy and wallet import. The main thing is still to confirm exact compatibility inside the app at activation time.

The start section on the homepage groups the most useful pages by need: open an account, compare subscriptions, understand the 4% option or read the crypto guide. the 4% page puts the 4% option back into its proper context.

Yes. Deblock provides Apple Pay and Google Pay support, and the dedicated PDFs help you verify the exact framework on iPhone and Android. The main thing is still to confirm exact compatibility inside the app at activation time.

Yes. A dedicated document covers wallet import. It is worth reading before you act, especially for recovery phrase responsibility. The main thing is still to confirm exact compatibility inside the app at activation time.

No. Your Deblock crypto wallet is non-custodial: Deblock does not know your recovery phrase and cannot access your funds or move them. You can even download your private keys from the app. If you do, Deblock recommends you keep transacting from the app: moving your funds to an external wallet (MetaMask, Ledger…) falls outside the regulated account and can lead to its closure. The main thing is still to confirm exact compatibility inside the app at activation time.

No. You can use the app only for the account, card and transfers. The crypto side stays optional if you want to explore it later. the crypto guide covers the useful basics before going further, and the crypto simulator helps visualise simple historical reference points.

The Standard plan is free, but it keeps lower thresholds on withdrawals, currency exchange and higher crypto fees than Premium. the crypto guide covers the useful basics before going further, and the crypto simulator helps visualise simple historical reference points.

Premium adds more comfort with more free withdrawals, broader fee-free FX, cashback, more virtual cards and lower crypto fees. the crypto guide covers the useful basics before going further, and the crypto simulator helps visualise simple historical reference points.

You can top up the account by bank transfer to your Deblock IBAN or by card top-up, depending on the conditions currently published by Deblock. documentation remains the easiest entry point for the official terms and PDFs.

The 4% option converts eligible euros into EURCV and then puts them to work through lending. The displayed yield depends on that mechanism and the current terms. the 4% page puts the 4% option back into its proper context.

Deblock lets you export your transaction history from the Crypto tab. That export can then be used with Waltio to prepare a tax report more easily. crypto tax explains the calculation, and the crypto simulator lets you test an order of magnitude.

A fixed annual yield on your EURCV (euro stablecoin), via the audited Morpho DeFi protocol. No lock-up, withdraw any time. Dedicated 4% page with the simulator and full details. the 4% page puts the 4% option back into its proper context.

The crypto tax section explains the broad France and Tahiti logic. The simulator then lets you test an indicative order of magnitude with your own amounts, without replacing the tax authority. crypto tax explains the calculation, and the crypto simulator lets you test an order of magnitude.

The simulator is part of the tax module inside the Crypto Academy. It lets you test a one-off purchase or monthly DCA on BTC, ETH or SOL, then see an indicative before-tax and after-tax order of magnitude. crypto tax explains the calculation, and the crypto simulator lets you test an order of magnitude.

Support is available through the in-app chat or by email at support@deblock.com. If you want every useful channel gathered in one place, the support page on this site gives a clearer overview. support summarises the right contacts and the right escalation path.

You fund your Deblock account by transfer to your Deblock IBAN, from another account in your name. A SEPA transfer usually arrives quickly; from an institution outside the SEPA zone (for example Socredo or Banque de Tahiti in Polynesia), it can take longer and depends on the sending institution. Always keep proof of the transfer. If you are self-employed without a payslip, keep something to justify the source of funds (statements, invoices): as a regulated player, Deblock may ask for it. If a transfer is late, support is the right contact. support summarises the right contacts and the right escalation path.

Deblock documents a dedicated complaint procedure with timing and a formal framework. The easiest path is to review the support page and then the complaint procedure. documentation remains the easiest entry point for the official terms and PDFs.