Open a Deblock account

Open your Deblock account simply

See the steps, prepare the right documents and easily check that your offer is active.

Mobile signup, identity check, Visa card and offer activation.

Welcome offer

3 free Premium months and card delivery included (up to 3 cards)

The right move is to install the app from this guide, not directly from the App Store or Google Play, so the offer can be detected correctly. Eligibility and first-install conditions apply.

3 free Premium months to test the app with more breathing room and more comfort.

Visa card delivery offered under the current conditions, so you can start without an unnecessary extra cost.

A French IBAN and a virtual card available quickly so you can start before the physical card arrives.

Before you start

Prepare the essentials before opening the app

Getting these ready before you start lowers the risk of friction and makes the setup smoother.

Phone within reach

Accessible email address

Full postal address

Valid identity document

Good light for the video selfie

A few calm minutes

The 7 steps

A simple path from download to activation

The easiest route is to follow the flow in order, then check activation before funding and personalizing the account.

Step 01

Download the app

Start by installing the Deblock app from this page so you keep the correct path from the beginning.

Install the app only from one of the buttons on this site if you want the current offer to be detected correctly, including the 3 free Premium months and the card delivery offer under the current conditions.

Install Deblock

Step 02

Create your account

Enter your email then your phone number (each confirmed by a code), choose your country of residence, then complete your identity and full postal address in the same session.

Make sure you pick your real country or territory of residence: that’s what keeps your account compliant and your Visa card delivery correct. Prepare your phone number, email and address before opening the app to avoid unnecessary interruptions.

Step 03

Verify your identity

Use a valid identity card, driver’s license or passport, then complete the video selfie. You then sign the terms with an electronic signature (fingerprint or SMS code), choose a 4-digit secret code, and answer a few simple questions about your profile (occupation, intended use).

Stand in good light, keep the document easy to read and glare-free, and take the video selfie calmly. Rejections most often come from poor lighting, glare on the document, or incomplete framing.

Step 04

Order your card

Order your card, choose your PIN and wait for the free delivery to your home. The useful marker is up to 3 physical cards per year and up to 10 virtual cards per year.

If the app already offers a virtual card and mobile payments, enable them early so you can start using the account faster. The physical card arrives later and can take a few weeks in some regions.

Step 05

It is active

Check that Premium appears in the profile icon, then inside the subscriptions area where the account status is shown. Also look for a PREMIUM 0 € transaction on the app home screen.

If you do not see Premium in the profile or the PREMIUM 0 € transaction on the home screen, the installation probably did not start from this guide.

Step 06

Fund your account

You can fund the account by bank transfer or instant transfer with no Deblock fee on those transfer types. You can also add up to €2,000 per month by card for free, then 0.5% above that threshold.

You can also transfer crypto from other accounts or exchanges to Deblock and its non-custodial wallets if you want to keep everything in one app.

Understand non-custodial wallets

Step 07

Personalize your account

From the profile icon and the personalization area, you can adjust your Deblock TAG, your Deblock bank details, the displayed currency and other useful in-app preferences.

Taking a couple of minutes to personalize the account after opening it usually makes the app feel clearer and more comfortable to use every day.

If something blocks

Fix an installation problem

When it does not work, it can come from several small checks. Start here before trying again or contacting official support.

Common error messages

01Do this first

Reinstall from the right link

Uninstall the app, then reinstall it from this guide’s install button. This avoids a classic store install and helps the offer be detected.

Install Deblock

Check NFC

Make sure your smartphone has NFC. If this technology is not available, the installation is blocked: the phone is not compatible with Deblock.

Google or iCloud account region

If your Google or iCloud account is not set to a region where Deblock is available, the app will not appear in the store. Tip: create a new account in an eligible region to unlock access.

Check eligible countries

Update and restart your phone

Check that your smartphone and the app are up to date, then restart the phone before trying the account opening again. If your phone is too old and no longer receives system updates (iOS or Android), Deblock cannot be installed — you'll need a more recent device.

Turn off your VPN

Disable any VPN, proxy or heavily filtered network while signing up. Some checks may fail if the connection looks inconsistent.

Document or video selfie rejected

Use good light, check that the document is valid and test your camera outside the Deblock app by taking a clear photo. For the video selfie: remove tinted glasses, caps or masks, frame your whole face and avoid backlighting. Keep your phone still but move your face naturally — a motionless face can be read as a photo rather than a live video, which is enough to block validation.

Previously closed account

If you already closed your account, or if Deblock previously closed it, account opening may require an official support answer.

View support and complaints

Official support answer

If everything looks correct, check what Deblock support told you. The useful contact to verify is support@deblock.com.

View support and complaints

Plans

Which plan should you look at first?

A short guide: Standard to test, Premium for more comfort, Native for the NFT ecosystem.

Standard

€0 to begin

The simple entry point to discover Deblock.

Premium

More comfort

The plan to check if you want more daily benefits.

Native

NFT status

The level linked to eligible Deblock NFTs.

Compare Deblock plans See Premium

FAQ

Useful answers before you install

This FAQ mainly helps remove the most common doubts before opening the account.

Why do I need to install the app from this page?

This page points to the path used for the welcome offer. If you install the app directly from the store, the installation may be treated as a standard one and the offer may not be detected. open an account remains the clearest way to follow the right setup path and keep 3 months of Premium.

Open the guide

Which documents should I prepare?

The most useful things to have ready are your phone, email, address and a valid identity document, plus good light for the video selfie. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Open the guide

How long does it take to open the account?

It can be quick if everything is ready. The safest approach is to keep a few quiet minutes aside and complete the process in one go. open an account breaks down the activation steps, and support remains useful if a reference point is still missing afterwards.

See the steps

How do I know Premium is active?

Check two markers: a PREMIUM 0 € transaction on the home screen and the Premium mention in your profile. If one is missing, the correct path was probably not used. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Open the guide

What if my identity check is refused?

Try again with a clearer document, better light and, if needed, contact Deblock support to understand what is missing. subscriptions helps compare limits, cards and fees more clearly.

Is crypto mandatory?

No. Deblock can already be used for the account, IBAN, transfers, card and mobile payments. Crypto remains optional. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Which plan should I choose first?

The simplest starting point is Standard. If you want more comfort later, you can compare Deblock plans before choosing Premium or Native. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Where can I see official fees and terms?

To go back to the source, the official documentation page gathers the key documents, conditions and regulatory information. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Where can I contact support?

The simplest route is the support and complaints page to find the relevant contact points. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

What if the offer was not taken into account?

Start by checking the PREMIUM 0 € transaction and the Premium mention. If nothing appears, the installation was likely started outside the correct path and support should review your situation. open an account shows the concrete path, subscriptions helps you choose the right plan, and the independent review adds a more practical view of day-to-day use.

Ready to open your account?

The real benefit here is being able to test Deblock without pressure

Instead of a small one-off bonus, this path gives you 3 free Premium months and card delivery under the current conditions so you can discover the app more comfortably.

Install Deblock

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